Ride notifications not triggering.

Incident Report for Spare Platform

Resolved

The fix is now live in production.

Posted 6 days ago. Mar 31, 2025 - 23:08 PDT

Update

We are continuing to monitor for any further issues.

Posted 6 days ago. Mar 31, 2025 - 23:00 PDT

Monitoring

An API has been shipped to production.

Posted 7 days ago. Mar 31, 2025 - 21:54 PDT

Identified

We’ve identified the cause of Rider notifications not triggering. Our development team is currently working on a fix. We’ll keep you updated as we make progress.

Posted 7 days ago. Mar 31, 2025 - 19:53 PDT

Investigating

We are currently investigating an issue affecting request notifications. This may result in riders not receiving notifications about their upcoming rides. Our teams are working to identify the cause. We will provide an update shortly.

Posted 7 days ago. Mar 31, 2025 - 19:35 PDT

This incident affected: Administrator Portal.