Postmortem -
Read details
Apr 17, 12:16 PDT
Resolved -
The issue impacting CA and US2 (Canada and United States 2) environments has been resolved.
Users should now be able to access and view duty schedules in the Spare Operations platform as expected.
Thank you for your patience while we worked to restore service.
Apr 16, 13:56 PDT
Monitoring -
A rollback has been implemented for the CA and US2 (Canada and United States 2) environments, and system performance has improved.
Users should now be able to load and view duty schedules as expected.
Our team is continuing to monitor the situation closely to ensure stability.
Apr 16, 13:46 PDT
Update -
We are continuing to investigate the performance degradation impacting CA and US2 (Canada and United States 2) environments.
At this time, some users may still experience issues loading the Duty Schedule page or viewing duty details, which may impact real-time operations.
Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.
We’ll share further updates as soon as more information is available.
Apr 16, 13:32 PDT
Investigating -
We are currently experiencing a performance degradation impacting CA and US2 (Canada and United States 2) environments.
Users may be unable to view or load duty schedules within the Spare Operations Demand Response Admin Platform.
Our team is actively investigating the issue and will provide updates as more information becomes available.
Apr 16, 13:17 PDT