Resolved -
The platform loading and performance issues have been resolved as of 11:22 AM Pacific Time. Our engineering team has confirmed service recovery, and the platform is operating normally at this time.
We will continue to monitor system performance closely to ensure ongoing stability.
If you enacted your Business Continuity Plan (BCP) during the incident, you may now fully transition back to normal operations.
Your Partner Success Manager (PSM) will follow up to coordinate a post-incident review and share additional context as needed.
Thank you for your patience and understanding while we worked through this issue.
Feb 4, 12:06 PST
Update -
The platform remains under active monitoring as our engineering team continues to investigate the loading and performance issues reported earlier.
At this time, there are no additional updates to share. We are closely tracking system behavior and will communicate as soon as there is new information or a change in status.
Some organizations may continue to experience intermittent issues. If you or your team are impacted, please validate whether drivers and operators can continue using the Spare Driver app. If not, we recommend continuing to follow your Spare Business Continuity Plan (BCP).
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 11:54 PST
Update -
The platform remains under active monitoring as our engineering team continues to investigate the loading and performance issues reported earlier.
At this time, there are no additional updates to share. We are closely tracking system behavior and will communicate as soon as there is new information or a change in status.
Some organizations may continue to experience intermittent issues. If you or your team are impacted, please validate whether drivers and operators can continue using the Spare Driver app. If not, we recommend continuing to follow your Spare Business Continuity Plan (BCP).
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 11:39 PST
Monitoring -
A fix has been applied (at 11:22 PST) to address the platform loading and performance issues reported earlier. Our engineering team is actively monitoring the platform to confirm full recovery and stability.
Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:
• Perform a hard refresh in your browser • Close and reopen the Spare Driver app on affected devices
If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.
We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 11:24 PST
Update -
At this time, there are no new updates to share. Our engineering team continues to actively investigate the platform loading and performance issues and is monitoring system behavior closely.
Some organizations may continue to experience intermittent issues while this investigation is ongoing.
If your team is unable to operate normally, please confirm whether drivers and operators can continue using the Spare Driver app. If not, we recommend enacting your Business Continuity Plan (BCP).
We’ll provide another update as soon as additional information becomes available. Thank you for your continued patience.
Feb 4, 11:09 PST
Update -
At this time, there are no new updates to share. Our engineering team continues to actively investigate the platform loading and performance issues and is monitoring system behavior closely.
Some organizations may continue to experience intermittent issues while this investigation is ongoing.
If your team is unable to operate normally, please confirm whether drivers and operators can continue using the Spare Driver app. If not, we recommend enacting your Business Continuity Plan (BCP).
We’ll provide another update as soon as additional information becomes available. Thank you for your continued patience.
Feb 4, 10:54 PST
Update -
At this time, there are no new updates to share. Our engineering team continues to actively investigate the platform loading and performance issues and is monitoring system behavior closely.
Some organizations may continue to experience intermittent issues while this investigation is ongoing.
If your team is unable to operate normally, please confirm whether drivers and operators can continue using the Spare Driver app. If not, we recommend enacting your Business Continuity Plan (BCP).
We’ll provide another update as soon as additional information becomes available. Thank you for your continued patience.
Feb 4, 10:38 PST
Identified -
We are seeing a recurrence of the platform loading and performance issues after the earlier recovery. Our engineering team is actively investigating and working to stabilize the platform.
Some organizations may experience slow loading, intermittent errors, or difficulty accessing parts of the platform during this time.
If your team is unable to operate normally, please validate whether drivers and operators can continue using the Spare Driver app. If they cannot, we recommend enacting your Spare Business Continuity Plan (BCP).
Resolved -
The platform loading and performance issues have been resolved. Our engineering team has confirmed system stability following continued monitoring after the fix applied earlier.
At this time, all services are operating normally. If you enacted your Business Continuity Plan (BCP) during the incident, you may now fully transition back to normal operations.
Your PSM will follow up directly to coordinate a post-incident review and share additional context, including findings and next steps from this incident.
Thank you for your patience and partnership while we worked to resolve this issue.
Feb 4, 10:06 PST
Update -
A fix has been applied to address the platform loading and performance issues. As of 9:21 PM PST, our engineering team is actively monitoring the platform to confirm full recovery and stability.
Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:
Perform a hard refresh in your browserClose and reopen the Spare Driver app on affected devices
If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.
We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 09:51 PST
Update -
A fix has been applied to address the platform loading and performance issues. As of 9:21 PM PST, our engineering team is actively monitoring the platform to confirm full recovery and stability.
Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:
- Perform a hard refresh in your browser - Close and reopen the Spare Driver app on affected devices
If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.
We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 09:36 PST
Monitoring -
Our engineering team deployed additional remediation steps to address the platform loading and performance issues reported earlier. As of 09:21 PT, the additional database capacity increase in the CA region has completed, and we are seeing a return to normal service.
The team is continuing to actively monitor the platform and investigate the underlying cause to ensure continued stability. At this time, the impact remains resolved in the CA region, and US1 and US2 are operating normally.
Some or all of your Spare Driver applications may have been impacted earlier today. If you enacted your Business Continuity Plan during the incident, you may begin transitioning back to normal operations as appropriate.
We’ll continue to monitor closely and will provide another update if anything changes. Thank you for your patience while we worked through this.
Feb 4, 09:26 PST
Update -
Our engineering team deployed additional remediation steps to address the platform loading and performance issues reported earlier. As of 09:21 PT, the additional database capacity increase in the CA region has completed, and we are seeing a return to normal service.
The team is continuing to actively monitor the platform and investigate the underlying cause to ensure continued stability. At this time, the impact remains resolved in the CA region, and US1 and US2 are operating normally.
Some or all of your Spare Driver applications may have been impacted earlier today. If you enacted your Business Continuity Plan during the incident, you may begin transitioning back to normal operations as appropriate.
We’ll continue to monitor closely and will provide another update if anything changes. Thank you for your patience while we worked through this.
Feb 4, 09:21 PST
Update -
Our engineering team deployed a fix intended to address the platform loading and performance issues reported earlier. However, we are still seeing an ongoing impact, and the issue has not been fully resolved at this time.
The team is continuing to actively investigate and is working on additional remediation steps to restore full platform stability. At this time, the impact remains limited to the CA region. US1 and US2 are operating normally.
Some or all of your Spare Driver applications in the CA region may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 09:10 PST
Investigating -
Our engineering team deployed a fix intended to address the platform loading and performance issues reported earlier. However, we are still seeing an ongoing impact, and the issue has not been fully resolved at this time.
The team is continuing to actively investigate and is working on additional remediation steps to restore full platform stability.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 09:01 PST
Update -
We are continuing to work on a fix for this issue.
Feb 4, 08:44 PST
Update -
We are maintaining oversight of the issue and anticipate further updates shortly - Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:35 PST
Update -
Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:19 PST
Identified -
Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:14 PST
Update -
Our team is continuing to investigate the platform loading and performance issues reported earlier. At this time, we don’t have additional updates to share, but our engineering team remains actively engaged.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 07:53 PST
Update -
Our team is continuing to investigate the platform loading and performance issues reported earlier. At this time, we don’t have additional updates to share, but our engineering team remains actively engaged.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.
We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 07:52 PST
Update -
We are continuing to investigate this issue.
Feb 4, 07:48 PST
Investigating -
We are currently investigating an issue impacting platform loading and performance for some users on the CA (Canada) region. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.
Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.